Atlassian Cloud is live!

This page is intended to keep external Red Hat Partners and Customers who access our Red Hat Jira and Confluence instances informed about the migration to Atlassian Cloud. 

Accessing the environment

What are the new URLs?

The URLs for Atlassian Cloud will be:

• Jira: https://redhat.atlassian.net/jira/for-you

  • If you see a "Something went wrong on our end" Hash error, here are some steps to try:

    • Try using this link in incognito mode: https://redhat.atlassian.net/jira/for-you

    • Try https://home.atlassian.com/ and use the app switcher (four dots in the top left) to select Jira.

    • If you see a door with an arrow in the top right of the arrow screen, you can click that and you will be able to try again.

    • Clear browser cache/cookies, disable browser extensions, try another browser.

• Confluence: https://redhat.atlassian.net/wiki

The following redirects will be in place:

• Jira: issues.redhat.com will redirect to https://redhat.atlassian.net/jira

• Confluence: spaces.redhat.com will redirect to https://redhat.atlassian.net/wiki

I am a customer, how should I log in?

• Customers should use their primary company email to log in to Atlassian Cloud. 

  • If your company already uses Atlassian Cloud: Your login credentials for your company's Atlassian accounts and Red Hat's Atlassian Cloud will be the same.

    • You will likely need to use the "app switcher" (four dots in the top left) and click the drop-down under "Jira" to toggle between sites. Red Hat's Atlassian Cloud site will appear as "redhat" 

  • If your company does not use Atlassian Cloud: Should you encounter login issues after our migration, a password reset will grant you access.

I am a partner, how should I log in?

• After migration, you will log in using your primary company email address (the one you use for your internal company systems), not your current @redhat.com email.

• More details on the justification for why partners need to use their company email addresses to log in, is documented in our User Account Policy here. 

Migration Overview

Summary: We are migrating Jira, Confluence, and Jira Service Management from Data Center to Atlassian Cloud. 

What is happening?

• Red Hat is migrating its existing Jira, Jira Service Management (JSM), and Confluence Data Center instances to Atlassian Cloud.

• The migration is structured as an initial "lift and shift" of current tools and compatible third-party applications, followed by a future focus on modernization.

• Primary drivers for this migration include enhancing efficiency, reducing time to value, increasing performance reliability, and a more streamlined user experience.

• Our main objective is to ensure the migration does not introduce unintentional regression of functionality to any user.

When is the migration?

• Go-live is Monday, March 16. Timing and cutover details:

• Migration will start at 5 PM EDT on March 13.

  •  

    • Timezone conversions: 9 PM GMT, 10 PM CET, 2:30 AM March 14 IST

    • You can continue to work in Data Center until then and changes you make until that time will migrate to Cloud. 

    • Once we start, Data Center will be inaccessible until the migration is complete.

• Cloud is anticipated to go-live at 12 AM EDT on March 16.

  •  

    • Timezone conversions: 4 AM GMT, 5 AM CET, 9:30 AM IST

    • Exact time may vary and will depend on completion of post-migration steps.

Who is impacted?

• All users of Jira (issues.redhat.com), Confluence (spaces.redhat.com), and Jira Service Management across Red Hat, including project owners and admins, and collaborative partners will migrate to the new Atlassian Cloud instance.