Accessing the Atlassian Cloud environment

Jira: https://redhat.atlassian.net/jira/for-you

Confluence: https://redhat.atlassian.net/wiki

For log in support,open a ticket or email jiraconf-sd@redhat.com if you don’t have access to open a ticket.
Red Hat PME policy: If you have not logged in for 45 days, your account may be marked inactive and you need to open a ticket to regain access. This is a Red Hat policy; Atlassian does not automatically deactivate accounts for inactivity.
Account provisioning may take time if this is your first log in to Atlassian Cloud. This is expected.
Confluence access can be delayed due to licensing. If you see a login error, wait about 1 hour and try again.

All partners and customers must use their official, designated company email address (issued by their primary employer) to log in to Atlassian Cloud. See the User Accounts policy for details.

Customers

Customers should use their primary company email to log in to Atlassian Cloud.
If their company already uses Atlassian Cloud: their login credentials for their company’s Atlassian accounts and Red Hat’s Atlassian Cloud will be the same.
- They will likely need to use the “app switcher” (four dots in the top left) and click the drop-down under “Jira” to toggle between sites. Red Hat’s Atlassian Cloud site will appear as “redhat”.
- If their company does not use Atlassian Cloud: if they encounter login issues after migration, a password reset will grant them access.

Partners

Partners log in using their primary company email address (the one they use for their internal company systems), not their former @redhat.com email.
If you have two Atlassian accounts after migration, see Recommended Steps for Handling Dual-Account Scenarios.

Account status

Status	What it means	What to do

Status	What it means	What to do
Inactive (Red Hat policy)	Account not used for 45+ days	Open a ticket with PME
Deactivated	Disabled by an org administrator	Open a ticket with PME; admin reactivation may be required
Suspended	Disabled by the user’s employer IdP/IT	Contact your company’s IT team (Red Hat cannot fix partner/customer suspended accounts)

Log-in troubleshooting

Issue / Error	Troubleshooting Steps

Issue / Error	Troubleshooting Steps
“Something went wrong on our end”	Try https://redhat.atlassian.net/jira/for-you in incognito mode. Go to https://home.atlassian.com/, click the app switcher (four squares, top left), expand Jira or Confluence, and choose redhat. Clear browser cache and cookies; disable extensions; try another supported browser. If you see a door-with-arrow icon (top right), click it to retry.

First-time login

When logging into Cloud for the first time you may see:

A screen suggesting projects to join (these may not be tailored to you; click “Show all projects” to find relevant ones).
A screen displaying various roles.
A custom onboarding screen with an introduction to Cloud.

In Jira Cloud, spaces are the new name for what was called projects in Data Center. See Atlassian’s new navigation documentation.